Q. What are and may I send Super-Sized Duffels?
A. Bags that measure 38" long by 18" wide by 18" in height (or greater) are considered super-sized. Super-sized duffels are typically referred to as "colossal" or "monster" by the baggage suppliers. If your bag fits this description, there is a $25.00 charge.
Q. Can I pay for baggage service with my credit card?
A. YES. Credit Cards are only accepted when registering online. Use your camps user name and password to register @ESFTRUCKING.COM
Q. Why is there a deadline of May 15TH and a late fee after that?
A. To insure the most efficient service and truck capacity we need to have your enrollment by May 15TH for the entire summer.
Q. Do we need to call/ email ESFTRUCKING to increase or reduce the number of bags we are shipping to or from camp?
A. YES. If you increase the number of bags, you need to notify us and send the additional amount due. If you decrease the number of bag, you will receive a refund, but only if you notify us at least 5 days prior to pickup or return.
Q. I plan to leave my baggage outside on the day of pickup. Do I need to notify ESFTRUCKING in advance?
A. Yes. When you fill out the registration form, there will be a check box to fill out where your luggage will be located on the day of pickup.
Q. What do we do if we are not home on the scheduled date of pickup and we cannot leave our baggage outside or in an unlocked garage?
A. Email our office and let us know where the baggage will be. Below are some ideas for suitable alternate locations: 1. Your neighbor's home 2.Locked garage (call us with entry code)
Q. Should we have our own baggage tags?
A. ESFTRUCKING will provide you with baggage tags. Between May 15th and June 1st you will receive the tags. We also recommend that all bags have an alternate form of identification. Stenciling the bag with the camper's name is highly recommended. Please remove all old shipping tags from previous summers.
Q. What about sleeping bags?
A. Pack sleeping bags inside another bag to avoid additional charges.
Q. What is your policy on tipping?
A. Gratuities are greatly appreciated and at your discretion.
Q. Do we need to lock our bags?
A. Bags go directly from our trucks to camp. We suggest all zippers be secured with a zip lock tie to prevent items from accidental loss.
Q. What if we have a different return address?
A. Please email our office as far in advance as possible to notify us of your new address. Changes of address must be made at least 2 weeks prior to Camp Closing
Q. What if I am unexpectedly not home on the day of pickup?
A. If the baggage is not in an obvious location, please leave a note on your front door with the new location to alert our crew.
Q. We have had a change of plans and do not plan to use your services. What is your refund policy?
A. We must be notified of any cancellation a minimum of 14 days in advance. Should we arrive at your door or at camp and we were not notified at least 14 days in advance, there will be no refund. All refunds are processed at the end of the camp season in August.
Q. What if you picked up baggage at my neighbor's an hour ago and you still have not picked up my bags?
A. Don't worry. We may have multiple trucks that cover the same service area. Another truck may be picking up your baggage.
Q. You told us you would be here by a certain time and you have not arrived. What should we do?
A. We make every attempt to be on time. Conditions beyond our control can cause delays. Our office will make every attempt to notify you if our crews are running well behind schedule.
Q. Can we change our date and/or time of pickup?
A. Due to advance scheduling and truck capacities it is usually not possible to change the date or time of our services.
Q. UPS/Fedex at the end of camp?
A. ESFTRUCKING, on rare occasions and at it's discretion, may ship baggage home via UPS/Fedex. All zippers will be secured with a zip lock tie to prevent item from accidental loss.